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Southwest Airlines

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. They are the largest low-cost carrier in the United States.

Southwest Airlines | Quick Base Application Governance

Due to heavy organic Quick Base utilization at Southwest Airlines, a governance process became necessary to manage app usage and policy compliance. It was a challenge to report on inactive, duplicate, or potentially high risk applications in an effective, timely manner. Pulling multiple CSV files from the Southwest Airlines Quick Base realm to obtain and assess the data was not a sustainable and scalable option.

Trinity has not missed a beat when it comes to learning the airline industry. They are quick to learn rules, regulations, and processes while delivering excellent high quality work.

Jana Baker
Analyst

RESULTS

  • Increased visibility to enterprise-wide application usage to enable effective policy and process creation
  • Reduced legacy application count by 30% to control license usage and potential compliance risks
  • Automated app categorization, access, and audit workflows to simplify management and reporting

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